Our Returns and Refund Commitment
We want you to be happy with your purchase. However, we know that from time to time items do need to be returned . All you have to do is simply return the product into our warehouse or contact us within 14 days following the instructions below and we'll be happy to exchange, replace or refund your item(s).
On receiving your goods please open and check your order within 12 hours and inform us of any problems. Any damage caused in transit must be reported to us straight away. We have less than 24 hours to inform the courier and make a claim. If you are not able to do this please do not purchase. If assembly is required please check all components thoroughly for any damage and notify us immediately.
Any order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods.If the Buyer is dissatisfied with his purchase for any reason he may, within seven days of delivery, contact the Seller’s customer department to notify them that he wishes to return some or all items from his order. Buyer must arrange and pay for the return of the goods and will be refunded the full buying price less the cost of delivery (where free delivery is offered the true cost of delivery will be deducted – receipt/invoice of delivery cost can be provided). Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Items must not have been used or assembled in any way. FURNITEX retains the right to refuse a refund on any item not deemed to be resalable.
Damaged or Faulty Goods
If your purchase is faulty or damaged please contact our Customer Care team on as soon as possible so we can discuss a resolution. Where possible we will collect and redeliver at the same time to minimise inconvenience. Our Customer Care lines 01623623254 or 07513884705 are open from Monday-Friday 9.30am - 4pm. Alternatively you can email us at firstname.lastname@example.org, we would be more than happy to help you resolve any issues.
Once the item is received back and checked, refund will be issued usually within 14 days to the original payment card method.
We work with several furniture repair companies who will endeavour to complete a home visit within 14 days of being notified of an issue. They will evaluate the fault and provide us with their independent assessment. If the issue is confirmed as a product fault we will instruct the company to go ahead and repair or alternatively replace if uneconomical to repair.
Disposal of Damaged Products
Please never dispose or attempt to repair a damaged item until you have spoken with one of the team and you had it agreed in writing (email) to do so.
The goods we sell are for consumers for general domestic use only, and must be used for the intended purpose. All products carry a one year manufacture's guarantee however; this does not cover accidental damage or misuse of the item.